Terms & Conditions

In these Terms & Conditions, the following definitions apply:

• "Oxironix" / "we" / "us" — Oxironix, a web design and digital marketing business registered and operating in South Africa.
• "Client" / "you" — the individual, business, or organisation that engages Oxironix for services.
• "Project" — any specific piece of work undertaken by Oxironix for the Client as defined in a quote, proposal, or written brief.
• "Services" — web design and development, SEO, digital marketing, branding, design, maintenance, hosting support, and any other services offered by Oxironix.
• "Deliverables" — the final files, assets, website, designs, or other outputs produced by Oxironix for the Client.
• "Scope" — the defined work, features, pages, or outputs agreed upon at the start of a Project.
• "Agreement" — these Terms & Conditions together with any accepted quote, proposal, or project brief.

These Terms & Conditions apply to all services provided by Oxironix, regardless of whether a separate written contract has been signed. Acceptance may be express (signature, written approval) or implied (payment of deposit, commencement of work at Client's request).

Oxironix offers the following categories of services:

The specific scope of services for each project is defined in the written quote or proposal provided to the Client. Oxironix reserves the right to decline any project at its discretion.

Oxironix applies a tiered payment structure depending on project size and type. Payment terms will be clearly stated in the project quote.

Oxironix is committed to delivering work that meets the Client's brief. The following revision policy applies to all projects:

Tip: To make the most of your revision rounds, consolidate all feedback into a single, clearly written list before submitting it. This avoids partial revisions and back-and-forth delays that slow down your project.

A successful project is a partnership. The Client agrees to the following responsibilities:

• Provide a complete and accurate brief at the start of the project, including all relevant information about the business, target audience, preferences, and required features.
• Supply content on time — including text (copy), images, logos, and any other materials required to complete the project. Content must be provided in the agreed format and by the agreed deadline.
• Ensure content is original and legally owned — the Client warrants that all content, images, and materials supplied do not infringe on any third-party intellectual property rights. Oxironix accepts no liability for copyright infringement arising from Client-supplied materials.
• Respond to feedback requests promptly — the Client agrees to review work and provide feedback within the agreed timeframe (typically 5 business days) to avoid project delays.
• Nominate a single point of contact for the project, particularly for organisations with multiple stakeholders, to avoid conflicting instructions.
• Maintain account access — where applicable, the Client is responsible for maintaining access to their domain registrar, hosting account, and any third-party platforms needed to complete the project.

Both Oxironix and the Client acknowledge that during the course of a project, each party may have access to confidential information belonging to the other party. Both parties agree to the following mutual confidentiality obligations:

These confidentiality obligations survive the termination of the Agreement for a period of 3 years after the project's conclusion.

Oxironix may recommend or use third-party services, platforms, and tools as part of delivering its services. The following applies:

• Third-party services (such as hosting, domain registrars, payment gateways, and email providers) are subject to their own terms and conditions. Oxironix is not responsible for their performance, availability, or pricing changes.
• Where Oxironix assists in setting up third-party accounts on behalf of the Client, the Client remains the account owner and is responsible for ongoing subscription costs.
• Google Ads budgets are paid directly by the Client to Google. Oxironix's management fee is separate from and in addition to the Client's ad spend.
• Oxironix is not liable for hosting downtime, domain expiry, or email delivery failures caused by third-party providers.

In the event of any dispute arising out of or in connection with these Terms & Conditions or any project, the parties agree to the following process:

1. Direct Negotiation: The parties will first attempt to resolve the dispute informally through direct communication within 14 calendar days of the dispute being raised in writing.
2. Mediation: If direct negotiation fails, the parties agree to attempt mediation through a mutually agreed independent mediator before initiating legal proceedings.
3. Legal Proceedings: If mediation is unsuccessful, either party may pursue legal remedies through the appropriate South African court as set out in clause 15.

Nothing in this clause prevents either party from seeking urgent interim relief from a court where necessary to protect their rights.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. The parties consent to the exclusive jurisdiction of the courts of the Gauteng Division of the High Court of South Africa, or the Magistrate's Court having jurisdiction, in respect of any disputes arising out of or in connection with these Terms & Conditions.

Relevant South African legislation that may apply to our services and this Agreement includes the Electronic Communications and Transactions Act (ECTA), the Consumer Protection Act (CPA), the Protection of Personal Information Act (POPIA), and any other applicable law in force from time to time.

Oxironix reserves the right to update or amend these Terms & Conditions at any time. When changes are made:

• The updated Terms will be published on this page with a revised "Last Updated" date.
• Active clients will be notified of material changes by email.
• Continued engagement with Oxironix after the effective date of changes constitutes acceptance of the revised Terms.

We recommend bookmarking this page and checking it periodically. The version in effect at the time a project commences will govern that project unless otherwise agreed in writing.

If you have any questions about these Terms & Conditions, need clarification before engaging our services, or wish to raise a concern, please contact us: